Shout-out for Big Agnes

I realize that there are hundreds of blogs dealing with outdoor equipment, especially reviews, and I guess my blog is no exception.  But this is not a review, though I am impressed with the product mentioned here.  This is a shout-out for Big Agnes, and their customer service.  First let me explain, I have long been a Therm-a-Rest guy, going way back (though my first sleeping pad for backpacking was made by my Mom, a Frost Line kit, stuffed with a piece of foam, worked great for years).  But as I got older, I wanted a big more in my sleeping pad, needed a bit more cushion, so I went with a Big Agnes Q-Core SLX insulated, full-length pad, and I loved it.  It was a big narrow, but worked great for me, and with 3.5 inches of air, with a layer of insulation, I loved this pad, until it started to slowly lose air every night I slept on it.  This included when I was sleeping along Laguna Capri, looking up at the famous Fitzroy skyline in Parque Nacional Los Glaciares in Argentina.  Exhausted after a long day of hiking, exploring, and photographing Cerro Fitzroy and the surrounding peaks and habitats, I twice had to add air during the night, very annoying.  When I got back to the US, I tried in vain to find the leak, immersing the pad a few times in a kiddie pool to look for bubbles, nothing.  So I contacted Big Agnes, sent in my pad for assessment and/or repair.  I think it was less than 2 weeks, and a package arrived (contents pictured above), with my new Q-Core SLX insulated sleeping pad (20x72").  They quickly assessed my old pad, and just sent me another one, a new one.  I have used it a dozen times or more since, and still really like this pad.  And you can't beat their customer service.  I'm a Big Agnes fan for life now, great products, with excellent customer service, what more could you ask.  Thank you Big Agnes. 

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